Privacy Policy

Last updated: January 14, 2026

Croco Charms ("the App", "we", "our", or "us") is developed by Blackberry Technology, a company based in Costa Rica. The App provides customization and visualization features for Shopify stores. This Privacy Policy explains how we collect, use, and protect information when merchants install or use the App in connection with their Shopify store.

Personal Information We Collect

• Store information such as store name, store URL, and Shopify store ID.
• Product-related data including product IDs, titles, images, variants, and metafields required for the App to function.
• App usage data related to interactions within the App.

The App does not collect customer payment information, credit card details, or store customer passwords.

How We Use Your Information

• Provide and operate the App’s features.
• Enable product customization and real-time previews.
• Store and retrieve configuration data required for the App.
• Improve performance and maintain the App.
• Provide customer support and respond to inquiries.

We do not use merchant or store data for advertising or marketing purposes.

Sharing of Information

We do not sell, rent, or trade personal information.

Information may be shared only in the following limited cases:

• With Shopify, as required to provide the App’s functionality.
• With infrastructure or service providers strictly necessary to operate the App (such as hosting services), under confidentiality obligations.
• When required by law or legal process.

Data Retention

We retain data only for as long as it is necessary to provide the App’s services. When the App is uninstalled from a store, related data is deleted or rendered inaccessible within a reasonable period, unless retention is required by law.

Data Security

We implement reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure.

Merchant Rights

Depending on applicable laws, merchants may have the right to access, correct, or request deletion of their information. Requests can be made using the contact details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, legal requirements, or operational practices. Any updates will be published on this page.

Contact Information

• Email: support@charmbar.app
• Company: Blackberry Technology
• Country: Costa Rica
• Website: https://charmbar.app